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Limen — Terms of Service

Last Updated: September 19, 2025

0) Safety First

If you are experiencing thoughts of suicide, self-harm, harming others, or any mental health emergency: stop using the app immediately and seek help:

  • Contact local emergency services (e.g., 911 in the US; 119/112 in Korea).
  • Visit the nearest emergency room or contact a qualified mental health professional.

Limen is not an emergency service and does not provide therapy, diagnosis, or medical treatment. AI-generated responses may sound supportive but are not clinical advice.

1) Who We Are

These Terms of Service (“Terms”) are a legally binding agreement between Team Landscape (“Company,” “we,” “us,” “our”) and you regarding your use of Limen and related services (the “Services”). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

  • Operator: Team Landscape
  • Business Location (display): Seoul, Republic of Korea
  • Contact: [email protected]
  • Availability: Global

2) Our Services

Limen is a private text chat app with AI-assisted summaries and reflections. We do not provide therapy, diagnosis, medical services, or crisis support.

3) Account & Registration

  • Accuracy: Provide accurate, current, and complete information and keep it updated.
  • Security: You are responsible for safeguarding your account credentials.
  • No Bots: Automated/non-human access is prohibited without our written permission.

4) Purchases, Subscriptions & Refunds

4.1 Billing & Renewal

  • Subscriptions are billed through Apple App Store or Google Play; entitlements are managed via RevenueCat.
  • Subscriptions auto-renew until canceled in your App Store/Play account settings.
  • Billing cycles (monthly/annual, etc.) depend on your selected plan.

4.2 Managing or Canceling

  • Manage/cancel anytime via Apple ID / Google Play settings.
  • We do not directly process in-app subscription cancellations.
  • Cancellation takes effect at the end of the current paid term.

4.3 Free Trials & Intro Offers

  • If offered, regular charges start automatically at the end of the offer unless you cancel before renewal.
  • Eligibility and duration may vary by region/store policy.

4.4 Pricing, Taxes & Changes

  • Prices may change with legally required notice. If consent is required by law or store rules, renewal occurs only after you agree in the store UI.
  • Taxes, exchange fees, and carrier charges may apply based on your location/payment method.

4.5 Refunds

  • All sales are final and non-refundable.

4.6 Failed Payments & Chargebacks

  • On payment failure or chargeback, access to paid features may be suspended until resolved via your store account.
  • If a store transaction is canceled/reversed, RevenueCat entitlements may be adjusted/removed.

4.7 Plan Changes

  • Upgrades may prorate per store rules; downgrades take effect at next renewal.

4.8 Promo Codes & Gifts

  • Subject to additional terms and store limitations; may be region-limited and may expire.

4.9 One-Time Purchases (if offered)

  • Delivered upon store confirmation; refunds follow store rules and applicable law.

4.10 Local Consumer Rights

  • Non-waivable consumer rights (e.g., cooling-off, mandatory refunds) prevail over conflicting Terms.

5) User Content & License

  • Ownership: You retain full ownership of your journal entries and any content you input into Limen.
  • License to Limen (Limited Purpose): You grant us a limited, revocable, non-exclusive, worldwide license to host, store, process (including transcription), analyze, and display back to you your content solely to operate, maintain, secure, and improve the Services (including personalization/quality), and to comply with law.
  • No Advertising/Sale Use: We do not sell your content or use it for third-party advertising.
  • Derived Signals: We may use de-identified/aggregated/derived signals (e.g., usage patterns, error logs) to improve performance and reliability. We do not share your raw journal text with analytics providers (see Privacy Policy).
  • Public Areas: If you post to any public/community areas, content may be visible to others and must comply with these Terms and applicable law.

6) Mobile App Terms (Apple/Google)

Use License

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on devices owned or controlled by you, and to access and use the App strictly in accordance with this mobile application license in these Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time beyond store rules; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or other IP in the design, development, manufacture, licensing, or distribution of applications, accessories, or devices for use with the App.

Apple and Android Devices

When you use the App obtained from the Apple App Store or Google Play (each an “App Distributor”):
(1) the license is limited to a non-transferable license to use the App on a device utilizing iOS or Android, in accordance with the App Distributor’s usage rules;
(2) Team Landscape is responsible for maintenance and support for the App; App Distributors have no obligation to furnish maintenance or support;
(3) if any warranty applies under law or store policy and the App fails to conform, you may notify the App Distributor, which may refund the purchase price (if any); to the maximum extent permitted by law, App Distributors have no other warranty obligations;
(4) you represent and warrant that (i) you are not located in a country subject to a US government embargo or designated as a “terrorist supporting” country and (ii) you are not listed on any US government list of prohibited or restricted parties;
(5) you must comply with applicable third-party terms when using the App; and
(6) App Distributors are third-party beneficiaries of this mobile application license and may enforce these terms against you.

Add-ons to satisfy store minimums:
(7) Product Claims: Team Landscape (not Apple/Google) is responsible, to the extent required by law, for addressing product claims relating to the App (e.g., legal/regulatory non-conformity, consumer protection/privacy).
(8) Intellectual Property Claims: Team Landscape (not Apple/Google) is responsible, to the extent required by law, for investigating, defending, settling, and discharging any third-party IP infringement claims alleging the App or your use infringes third-party rights.
(9) Developer Contact: Team Landscape — Seoul, Republic of Korea — [email protected].

7) Privacy (Summary)

We care about privacy and security. See our Privacy Policy for details. The Services may involve: Supabase (auth/storage), Firebase Crashlytics (crash reports), Sentry (error monitoring), PostHog (usage analytics; journal text not shared), RevenueCat (subscriptions), and OpenAI (AI processing), as described in the policy.

8) Service Management & Availability

We may monitor, suspend, or modify features to protect users and the platform. Service may be interrupted for maintenance or due to issues beyond our control.

9) Electronic Communications & Signatures

You consent to receive notices electronically and agree that electronic signatures and records have the same effect as written ones, as permitted by law.

10) Disclaimer

The Services are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness, and non-infringement. AI outputs may contain errors and are not clinical advice.

11) Limitation of Liability

To the maximum extent permitted, we are not liable for indirect, special, consequential, or punitive damages. Our aggregate liability is capped at the fees you paid to us in the six (6) months preceding the event giving rise to the claim. Some laws may grant you additional rights.

12) Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Team Landscape from third-party claims arising from your unlawful use of the Services, breach of these Terms, or infringement of third-party rights.

13) Corrections

We may correct typographical errors, inaccuracies, or omissions in the Services or documentation at any time without prior notice.

14) Term, Termination & Survival

We may suspend or terminate access for violations or risks to users/platform. Sections relating to IP, user content license, disclaimers, liability limits, governing law, and dispute resolution survive termination.

15) Governing Law & Venue; Informal Resolution

These Terms are governed by the laws of the Republic of Korea. Disputes shall be resolved exclusively by the Seoul Central District Court, unless mandatory consumer law provides otherwise. Before filing a claim, the parties will attempt good-faith resolution by email for 30 days (without limiting statutory rights).

16) Miscellaneous

No waiver is implied by failure to enforce. If any provision is invalid, the remainder remains in effect. We may assign our rights as permitted by law. No partnership or agency is created by these Terms.